Returns

Please examine your entire order upon it's arrival. We must be notified within 5 business days of your receipt of your order if there is a problem with the order. We will not be able to address your problem once the 5 days expire. All communication must be done through a valid email account.

ITEMS THAT DO NOT QUALIFY FOR A RETURN, EXCHANGE OR REFUND:

  • Rhinestones and jewels that are hand-counted and packaged by our staff. These products are packaged in small zip baggies.
  • Stretch Banding
  • Sewing Supplies: garment clasps, fabrics, thread, needles, counting trays, tweezers, rhinestone color card
  • Adhesives and adhesive tools.
  • Hotfix tools, tips and supplies.
  • All sewing and beading tools.
  • All other products, unless deemed defective by the Rhinestone Store.
ITEMS THAT QUALIFY FOR AN EXCHANGE:
  • Factory sealed rhinestone packages that have NOT been opened, damaged or altered in any way.
  • Factory sealed packages may be exchanged for a product of equal or greater value. Sorry, no cash refunds.
  • Sometimes, mistakes happen. If the Rhinestone Store makes a mistake on an order, we will do our best to correct said mistake at no charge to the customer.
TO PROCESS A RETURN OR EXCHANGE:
  • Email the Rhinestone Store at: info@rhinestonestore.com
  • Please include the following in the email: Name on the order; Order Date; Order Number; Email on the order; and what the problem is with the order.
  • If the request is approved, you will receive a Return Authorization Number (RAN) and additional instructions on how to proceed.
  • Return attempts that have not been approved, will not be processed and the product will be returned to sender, at the senders expense.
  • All returned products are closely examined and counted, to ensure they are the product that was originally shipped to the customer. The customer will be notified (via email) if the product does not pass our examination.
FEES:
  • Customer is responsible for ALL shipping fees for product exchanges and returns - even if the order qualified for free shipping.
  • If there was a mistake by the Rhinestone Store, the customer will not be charged any fees.
  • CANCELLED ORDERS after they leave our office: 15% restocking fee plus shipping/handling costs.
  • UNAUTHORIZED RETURNS: Customer will be charged a 20% restocking fee plus shipping/handling costs. If the item shipped free, the customer will be charged a minimum of our lowest priced shipping choice of $4.99.
  • REFUSED PACKAGE: 20% restocking fee plus shipping/handling costs.
  • UNDELIVERABLE PACKAGES: Customer is responsible for all fees incurred by The Rhinestone Store to re-ship the package to the correct address. If the purchase qualified for free shipping, the package will not ship free again. The customer will be billed the original shipping charge and the fee to re-ship the package. The Customer is responsible for providing the Rhinestone Store with correct shipping information.
Due to the influx of inferior rhinestone products on the market today, we have had to institute a strict return policy, as people have taken advantage of the situation by returning inferior products to us in place of our Swarovski products. This policy protects both our customers and our company from excessive loss of product.

The Rhinestone Store reserves the right to accept or reject any request for a return, refund or exchange.

Our goal is 100% satisfaction from our customers. We do everything in our power to meet this goal.

Please feel free to contact us if you have any questions regarding our policies.

Thank you,
The management of The Rhinestone Store