Returns

The Rhinestone Store's Return Policy

Please examine your entire order upon it's arrival. We must be notified within 5 business days of your receipt of your order if there is a problem with the order. All communication must be done through a valid email account.

To be considered for a full or partial refund or exchange, all returns must be shipped and received at the offices of The Rhinestone Store within 30 days of the original purchase date. All products must be returned in the same condition, quality and the same quantity they were purchased in. The Rhinestone Store does not accept partial returns. Return or exchange request that are made after the 30 day time line are at the discretion of the Rhinestone Store.

ITEMS THAT DO NOT QUALIFY FOR A RETURN, EXCHANGE OR REFUND:

  • Rhinestones and jewels that are hand-counted and packaged by our staff. These products are packaged in small zip baggies and are not in the manufacturer's sealed packaging.
  • Stretch Banding
  • Sewing Supplies: garment clasps, fabrics, zippers, thread, needles, counting trays, tweezers, rhinestone color card
  • Adhesives and adhesive tools
  • Hotfix tools, tips and supplies
  • Clearance items, Swarovski articles 2028, 2012 and 2000
  • Damaged and used items
  • Samples
  • Partial packages
ITEMS THAT QUALIFY FOR AN EXCHANGE OR RETURN:
  • Factory sealed rhinestone packages that have NOT been opened, damaged or altered in any way. The package(s) must be returned SEALED as it came from the manufacturer.
  • Sometimes, mistakes happen. If the Rhinestone Store makes a mistake on an order, we will do our best to correct said mistake at no charge to the customer.
  • Other items may be accepted for a return or exchange at the discretion of the Rhinestone Store. Fees may apply.
REFUNDS CAN BE ISSUED USING ONE OF THREE METHODS:
  • 1) Via a charge-back credit to the credit or debit card originally used on the order, in which case there is a 15% restocking fee applied
  • 2) Place a new order for an item(s) of equal or greater value (no restocking fee). Note in the comments box when placing the new order - "Exchange for order number XXXX".
  • 3) Via a store gift certificate for the amount of the item(s) (no restocking fee). All refunds up to $30 will be issued as a gift certificate or product exchange.
  • NOTE: Shipping Fees are non-refundable.
TO PROCESS A RETURN:
  • Email your return request to the Rhinestone Store at: info@rhinestonestore.com
  • Include in the email: Name on the order; Order Date; Order Number; how to process your return: 1) refund; 2) exchange; 3) Store Gift Certificate.
  • If the request is approved, you will receive a Return Authorization Number (RAN) and additional instructions on how to proceed.
  • Returns must be shipped with tracking.
  • Products must be appropriately packaged for shipping. Damaged products will not be processed for an exchange or refund.
  • A copy of the original invoice must be included in the package with instructions on which refund choice the customer wants.
  • All returned products are closely examined and counted, to ensure they are the product that was originally shipped to the customer. The customer will be notified (via email) if the exchange is accepted or if the product does not pass our examination.
FEES:
  • SHIPPING FEES are not refundable. Customer is responsible for all shipping fees associated with the product exchange or return.
  • Products that are damaged in transit back to our facility will not be processed as a refund or exchange. It is the responsibility of the customer to contact the shipping company for re-reimbursement of the damaged products.
  • CRYSTAL CLUB points will be deducted for all returned items.
REFUND PROCESSING TIME:
Allow a minimum of 7 to 14 business days to process a return or exchange.

NOTE: The Rhinestone Store reserves the right to accept or reject any request for a return, refund or exchange. Additional fees will apply on returns/exchanges where the customer does not abide by our policy stated above.

Please feel free to contact us if you have any questions regarding our policies.

Thank you,
The management of The Rhinestone Store