Returns

Please examine your entire order upon it's arrival. We must be notified within 5 business days of your receipt of your order if there is a problem with the order. We will not be able to address your problem once the 5 days expire. All communication must be done through a valid email account.

ITEMS THAT DO NOT QUALIFY FOR A RETURN, EXCHANGE OR REFUND:

  • Rhinestones and jewels that are hand-counted and packaged by our staff. These products are packaged in small zip baggies.
  • Stretch Banding
  • Sewing Supplies: garment clasps, fabrics, thread, needles, counting trays, tweezers, rhinestone color card
  • Adhesives and adhesive tools.
  • Hotfix tools, tips and supplies.
  • All sewing and beading tools.
  • All other products, unless deemed defective or if there was a mistake on the part of the Rhinestone Store
ITEMS THAT QUALIFY FOR AN EXCHANGE:
  • Factory sealed rhinestone packages that have NOT been opened, damaged or altered in any way.
  • Factory sealed packages may be exchanged for a product of equal or greater value. Sorry, no cash refunds.
TO PROCESS A RETURN OR EXCHANGE:
  • Email the Rhinestone Store at: info@rhinestonestore.com
  • Please include the following in the email: Name on the order; Order Date; Order Number; Email on the order; and what the problem is with the order.
  • If the request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.
  • Return attempts that have not been approved, will not be processed and the product will be returned to sender, at the senders expense.
FEES:
  • Customer is responsible for ALL shipping fees for product exchanges and returns - even if the order qualified for free shipping.
  • There is a 15% restocking fee on cancelled orders once the order has been shipped from our offices. The 15% will be deducted from the cost of the merchandise purchased. The customer will not be refunded for the shipping fees for the item. If the item shipped free initially, the customer will be charged a minimum of our lowest priced shipping choice of $4.99.
  • REFUSED packages that come back to our offices, will not be refunded to the customer.
  • UNDELIVERABLE Packages - the customer is responsible for all fees inured by The Rhinestone Store to re-ship the package to the correct address. If the purchase qualified for free shipping, the package will not ship free again. The customer will be billed to re-ship their order. The Customer is responsible for providing the Rhinestone Store with correct shipping information.
The Rhinestone Store reserves the right to accept or reject any request for a return, refund or exchange.

Our goal is 100% satisfaction from our customers. We do everything in our power to meet this goal.

Please feel free to contact us if you have any questions about our policies.

Thank you,
The management of The Rhinestone Store