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Shipping and Returns
Shipping Information
  The Rhinestone Store is located in Pennsylvania, USA
  • IMPORTANT: In the event we need to contact you regarding your order, please include a valid phone number and/or email address when placing your order.
  • Orders are processed within 24 to 48 hours (excluding weekends, vacations and holidays). We make every effort to complete orders as quickly as possible. Most orders ship within 24 hours of us receiving your order.
  • We must be notified within 3 days of your receiving your order, if there is a problem with your order.
  • If the customer provides us with the INCORRECT address, and the package is returned to us, the customer will be responsible for ALL FEES including SHIPPING associated with the returned item - even if the customer qualified for FREE SHIPPING. The customer will also be charged to re-ship the item to them. If they cancel the order, they will be charged a 15% re-stocking/handling fee.
  • PLEASE NOTE-Product Availability: The demand for our Swarovksi Rhinestones has grown! Our goal is to meet every customers needs as quickly as possible. Sometimes the increase in demand may cause shortages in our inventory. We recommend you plan ahead, and have an alternative color selected, in the event you are notified that the color you want is out of stock or no longer available. Our out-of-stock items are generally filled within 3 to 5 business days, then shipped immediately to you.
  • TRACKABLE SHIPPING: we ship all order inside or outside the US with only TRACKABLE shipping methods.
  • STANDARD SHIPPING: approximately 3-5 days delivery
  • PRIORITY MAIL: approximately 2-3 days delivery
  • EXPRESS MAIL: 1-3 day delivery
  • Please note: Sometimes we need to bill a customer for additional shipping fees due to excess weight, the value of your order, or the ship-to address. You will be notified if an adjustment to your shipping charges is necessary.
Length of time for delivery are determined by your location in relation to ours, and your local US Post Office Service hours. Express mail is guaranteed. All shipping methods are trackable.

The Rhinestone Store FREE SHIPPING logos.

Simply look for our FREE SHIPPING logos to enjoy free shipping on selected items throughout our website. If the items in your cart qualify for 'Free Shipping', and total $75 or more, your order ships FREE!

Exceptions: If your order includes items such as adhesives or hot fix tools along with your rhinestones, it will not ship free. At checkout you will be presented with other shipping options.

Onlyqualifying orders shipping in the USA qualify for this free shipping offer.

Please note:
Some items on our website do not qualify for free shipping due their size or weight. Only items that are displayed with the "green truck" or Free Shipping CheckMark qualify for free shipping.