Ordering Information

IMPORTANT NOTICE: We must be provided with a VALID email address from our customers as this is our PRIMARY means of communication. There are times we need to contact the customer regarding their order and if the email is not valid, communication is delayed and may effect the completion of your order. We prefer to have information in writing, especially if there is an adjustment to an order or questions regarding out of stock items, or additions to an order. If you provide us with an invalid email address, and we can't contact you, your order can potentially be delayed for an extended period of time. We do not sell our email lists. We also do NOT send our email newsletter to an email address that has not been approved by the customer.

PRICING:
All prices are in US Dollars.

PAYMENT: We accept payment from all major credit and debit cards. We do not store your personal credit card information on our website. Once you've completed your cart, and contact information, you will need to agree to our terms, then you will be directed to our SECURE payment processor - PAYPAL. You do NOT need a Paypal account to complete the payment of your order.

ORDER PROCESSING:
  • Orders are processed within 24 to 48 hours of our receipt of the order. (excluding weekends, vacations and holidays). We process orders in the order they are received and make every effort to complete orders as quickly as possible. The shipping option the customer selects DOES NOT speed up the processing of the order - only the time in transit.
  • OUT OF STOCK ITEMS - WE PREFER TO SHIP ORDERS COMPLETE. If an item is out of stock, and expected to arrive within two/three business days, we will hold your order and ship it complete. If you DO NOT want us to hold your order, please indicate that in the comments section when checking out. If a product is out of stock for longer than 3 days, the customer will be notified when to expect the product. Updates are made to the customer's account regarding the status of out of stock (backordered) products.
  • We must be notified within 5 days of your receiving your order, if there is a problem with it. If you return your order without authorization, your package will be "refused" by us, and returned to you.
  • "Undeliverable" packages - the customer will be responsible for ALL FEES including the SHIPPING associated with the returned item. If the order qualified for free shipping, the customer will be charged for the first shipping attempt fees as well as the fees associated in shipping the item to the customer again. If the customer cancels the order, they will be charged a 15% re-stocking/handling fee.
  • No orders are shipped on Saturday, Sunday, Holidays or vacations.
  • PLEASE NOTE: Sometimes order processing can unexpectedly be delayed a day or two because of holidays and/or vacations.
PHONE ORDERS: We will gladly take your order over the phone. Once we have all your information and the items you want to purchase, we will send you a "Request for Payment" to your email account to complete the payment part of the transaction. We are sorry, but we do not accept credit/debit card information over the phone. This is to protect the customer and the merchant from fraudulent orders. You can also make your payment with a check as well. Once the check clears the bank, your order will ship. This usually take 7 to 14 business days.

BACKORDERED ITEMS:
We strive to keep our products in stock and available for immediate shipment. Occasionally an item is out of stock and is on backorder. When this occurs, the item is shipped as soon as they come back into stock. Most items are back in stock within 3 to 7 business days. There are no additional shipping charges for backordered products. If you do not want to keep your items on backorder, please email us with instructions on how to proceed with your order. Backordered items are shipped USPS First Class Mail. If you want your backordered items ship by a quicker method, please email us and we will make those accommodations. Please note, there is a charge for the quicker shipping methods. Customer's accounts are updated with the status of backordered items.

PRODUCT AVAILABILITY: You may wonder why we don't list our inventory numbers on our website. Because we offer so many different quantity options for our products, it is not possible to offer that service. We notify customers within 24 to 48 hours of our receiving their order if anything is out of stock or no longer available. Before we contact the customer, we confirm the availability of the product with our suppliers so we can share all the pertinent information with our customer at one time. We may also offer substitutions for a product if the customer needs something quickly. To ensure there is no misunderstanding or confusion between our staff and the customer all communication regarding these issues is done through email only.


SALES TAX:
Sales Tax is charged on orders in Pennsylvania.

RHINESTONE COLORS: The rhinestone images throughout our website may not represent the actual colors of our rhinestone products. To ensure you receive the color(s) you desire, we highly recommend ordering our Swarovski Rhinestone Color Card, or small quantities of the colors you desire. The Swarovski Rhinestones that are packaged in small zip baggies, are hand-counted (NOT WEIGHED) by our staff. These items are NOT returnable or exchangeable. Please make sure your order is correct in your shopping cart BEFORE you complete your check-out.

ORDER CONFIRMATION
: After you submit your order, you will receive a computer-generated email confirming we have received your order. Placing your order through our website is the quickest method of ordering products. Please feel free to contact us if you have any questions or need assistance in placing your order. You will find our contact information below or simply click on the "EMAIL US" link in the bottom navigation bar, or click "CONTACT US".

Thank you for your understanding of our policies.
The management of The Rhinestone Store


CONTACT US AT:
Email: info@rhinestonestore.com
Phone: 814-636-0696

HOURS:
Monday, Tuesday, Wednesday, Thursday, Friday: 10:00am to 5:00pm
Saturday, Sunday: Closed

CLOSED FOR THE HOLIDAYS:
THANKSGIVING:
November 21 through November 26
CHRISTMAS:
December 24 through December 26
NEW YEARS:
December 31 through January 2

PLEASE NOTE: The demand for our Swarovksi Rhinestones has grown! Our goal is to meet our customers needs as quickly as possible. Sometimes the increase in demand may cause shortages in our inventory. We recommend you plan ahead, and have an alternative color selected, in the event you are notified that the color you want is out of stock or no longer available. We will gladly assist you making another product choice if the customer is in a time crunch! Our out-of-stock items are generally filled within 3 to 5 business days.