Ordering and Back Orders

PRICING
All prices are in US Dollars.

IMPORTANT: We are experiencing slight delays in order processing times due to the business changes Swarovski is going through at this time. Our normal order processing time is 24 to 48 hours but because of the current situation, it may take up to 4 days. We prefer to ship orders complete if possible. If a customer orders a product that is expected to arrive at our offices from Swarovski in 2-3 days, we may hold your order so it can be shipped complete. Thank you for your patience during these difficult times.

The availability of some Swarovski rhinestone products are now becoming limited. We will be making adjustments to our website as availability changes.

ORDER PROCESSING
  • IMPORTANT: Due to the state of the nation and the world because of COVID19, there may be unexpected delays in the shipping of orders and our receipt of new stock from Swarovski in Austria. All customer's orders are shipped with tracking which enables the customer to have knowledge of where their order is while in transit. We make every effort to keep our customers informed if there are any significant delays.
  • Orders are processed within 24 to 48 hours of our receipt of the order. We process orders in the order they are received and make every effort to complete orders as quickly as possible. Because of COVID, for the safety of our staff and customers, we are working with a limited staff, so orders may take an additional day or two to process.
  • We do not process orders on weekends, holidays or vacations. Processing resumes the following business days.
  • After you submit your order, you will receive a computer generated confirmation that we received your order.
  • Communication with customers is done through the email address the customer provides on their order. If we are unable to contact a customer due to an invalid email, we will make our best judgement regarding the issue so we can complete the order.
  • If an order includes an item that is out of stock (back ordered), the customer will be notified as to when to expect the item to be back in stock. Back ordered items will also be noted on the customer's order in their account.
  • We prefer to ship orders complete and may hold an order for 1-3 days if the out of stock item is expected in within that time frame. If you don't want us to hold the order to ship it complete, please make that notation in the comment box upon checking out.
  • During certain times of the year - holidays, vacations or special sale opportunities for our customers - order processing can be delayed a day or two, due to the volume of orders received.
  • To protect against fraudulent order, all orders of $1,000 or more will be held for 24-48 hours before they are shipped.

ORDER NOT CORRECT
We must be notified within 5 business days of your receiving your order if there is a problem with it. After that time frame addressing any issues is under the discretion of the Rhinestone Store.
Please email us and provide the following information if there is a question about your order:
  • Name on Order
  • Email address on order
  • Order Number
  • Description of problem
  • Email us at: info@rhinestonestore.com
  • One we receive the information, you will be instructed on how to proceed.
  • NOTE: When an order is confirmed as incorrect, the correct products will not ship until the incorrect products are returned to our offices. Unfortunately, we have had to institute this strict policy as we've had to many situations where we have shipped the correct item out before our receipt of the incorrect items, and have never received them.

SALES TAX

Sales tax is charged on order is Pennsylvania only. If you provide us with a copy of your tax exempt certificate, no sales tax will be applied to your order. Email certificates to: info@rhinestonestore.com.

PAYMENT
We accept all major credit cards, debit cards and Paypal. Payment can be made directly through our website upon check out when an order is completed. We use PAYPAL as our secure payment processing partner. We do not store any personal credit card/debit card information directly on our website. Once your order is complete, and the billing/shipping information is completed, the customer will be re-directed from our website to Paypal to complete the payment. You do not need to have a Paypal account to complete your payment. We also accept payment by check or money order. Orders will be held for a maximum of 14 days to allow time for receipt and clearing of checks before the order is shipped. All current NFS fees apply to bounced checks.

To protect against fraudulent orders, all orders totaling $1,000 or more will be held for 24-48 hours before they are shipped.

BACK ORDERS
When an item is on back order but expected to arrive within 1-3 business days, we may hold the customer's order so it can ship complete. The customer will be notified via email regarding the status of back ordered items that do not come back into stock within the 1-3 day time frame. We may include options to assist in completing the order as quickly as possible. Back orders will ship via USPS First Class Mail at no additional cost to the customer (USA only). If you want your back ordered items to ship by a quicker method, please email us and we will make every effort to accommodate your needs. Note - there will be an additional charge for expedited shipping. Payment for expedited shipping is completed through Paypal. Customer's account are updated regularly with the status of back ordered products. If back orders are cancelled, and the total of the customer's remaining order does not qualify for free shipping, they will be charged our lowest shipping fee of $4.99. Refunded back orders with a value of less than $30.00 will be issued a gift certificate that is applied to the customer's account.

BACK ORDERS - INTERNATIONAL

Orders with back ordered products will be held until the items come back into stock. We ship international orders complete whenever possible. The customer will be notified before the order ships if there are any items out of stock and when they are expected to be back in stock. If the customer wants to split the order between in-stock items and back ordered items, they are responsible for all shipping fees associated with shipping both parts of the order. A money request will be issued to the customer for the additional shipping fees. Customer chooses what shipping method they prefer.

CANCELLED BACK ORDERS
If a customer chooses to cancel back ordered products, they will be refunded for the amount they paid for the item(s). If the original purchase qualified for free shipping, but when the back ordered items are refunded, and the order no longer qualifies, the customer will be charged for the shipping of the shipped part of their order at our lowest shipping option of $4.99. Shipping fees are non-refundable. Customer's accounts are updated regularly with the status of back ordered products.

PRODUCT AVAILABILITY
Because we offer a large variety of quantity options for our products, it is not possible for us to post live inventory counts on every product on our website. We make every effort when processing orders to notify the customer as soon as possible if an item is out of stock or no longer available. Before contacting the customer, we contact Swarovski to confirm the availability of a product, so our customer has all the pertinent information to make an informed decision regarding their order. At that time, we may provide options to the out of stock or out of production item. When a customer purchases an item that is no longer available, and a portion of the product is available and shipped, the customer will be charged the current price for the quantity they are purchasing (not a percentage of the larger quantity price). If the adjusted total of the order does not qualify for free shipping, they will be charged our minimum shipping fee of $4.99.

INSURANCE

Click on the link for additional shipping information and insurance details. CLICK HERE

Please feel free to contact us if you have any questions regarding our policies.

The Rhinestone Store strives to provide their customers with exceptional service and the highest quality products on the market. However, we maintain the right to refuse service to unreasonable customers.

CONTACT US

Email: info@rhinestonestore.com
Phone: 814-636-0696

BUSINESS HOURS
Monday through Friday: 9:00am to 5:00pm
Saturday, Sunday: Closed

CLOSED
We will be closed for the holidays:
December 23 through December 28; December 31 through January 4

PLEASE NOTE:
Orders are not processed or shipped during vacations and holidays. Due to the increase in orders during these times, order processing may take a few extra days. We appreciate your patience during these times.