Ordering and Back Orders
All prices are in US Dollars.
ORDER NOT CORRECT
We must be notified within 5 business days of your receiving your order if there is a problem with it. After that time frame addressing any issues is under the discretion of the Rhinestone Store.
Please email us and provide the following information if there is a question about your order:
Sales tax is charged on order is Pennsylvania only. If you provide us with a copy of your tax exempt certificate, no sales tax will be applied to your order. Email certificates to: firstname.lastname@example.org.
We accept all major credit cards, debit cards and Paypal. Payment can be made directly through our website upon check out when an order is completed. We use PAYPAL as our secure payment processing partner. We do not store any personal credit card/debit card information directly on our website. Once your order is complete, and the billing/shipping information is completed, the customer will be re-directed from our website to Paypal to complete the payment. You do not need to have a Paypal account to complete your payment. We also accept payment by check or money order. Orders will be held for a maximum of 14 days to allow time for receipt and clearing of checks before the order is shipped. All current NFS fees apply to bounced checks.
To protect against fraudulent orders, all orders totaling $1,000 or more will be held for 24-48 hours before they are shipped.
When an item is on back order but expected to arrive within 1-3 business days, we may hold the customer's order so it can ship complete. The customer will be notified via email regarding the status of back ordered items that do not come back into stock within the 1-3 day time frame. We may include options to assist in completing the order as quick as possible. Back orders will ship via USPS First Class Mail at no additional cost to the customer (USA only). If you want your back ordered items to ship by a quicker method, please email us and we will make every effort to accommodate your needs. Note - there will be an additional charge for expedited shipping. Payment for expedited shipping is completed through Paypal. Customer's account are updated regularly with the status of back ordered products. Back orders with a value of less than $5.00 will be given a store credit.
BACK ORDERS - INTERNATIONAL
Orders with back ordered products will be held until the items come back into stock. We ship international orders complete. The customer will be notified before the order ships if there are any items out of stock and when they are expected to be back in stock. If the customer wants to split the order between in-stock items and back ordered items, they are responsible for all shipping fees associated with shipping both parts of the order. A money request will be issued to the customer for the additional shipping fees. Customer chooses what shipping method they prefer.
CANCELLED BACK ORDERS
If the customer chooses to cancel back ordered products, they will be refunded for the amount they paid for the item(s). If the purchase qualified for free shipping, and when the back ordered items are refunded, and the shipped item's cost is less than $75, the customer will be charged for the shipping of that item at our lowest shipping option of $4.99. Shipping fees are non-refundable. Customer's accounts are updated regularly with the status of back ordered products.
PRODUCT AVAILABILITY - LIVE INVENTORY
Because we offer a large variety of quantity options for our products, it is not possible for us to list live inventory counts on every product on our website. We make every effect when processing orders to notify the customer as soon as possible if an item is out of stock or no longer available. Before contacting the customer, we contact our suppliers to confirm the availability of a product so our customer has all the pertinent information to make an informed decision regarding their order.
Click on the link for additional shipping information and insurance details. CLICK HERE
Please feel free to contact us if you have any questions regarding our policies.
The Rhinestone Store strives to provide their customers with exceptional service and the highest quality products on the market. However, we maintain the right to refuse service to unreasonable customers.
REGULAR BUSINESS HOURS
Monday through Friday: 9:00am to 5:00pm
Saturday, Sunday: Closed
Closed on all major holidays.
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