Shipping Policy

The Rhinestone Store is located in Erie, Pennsylvania.

IMPORTANT NOTICE: We must be provided with a VALID email address from our customers. There are times we need to contact the customer regarding their order or we may want to send them a "Thank You" coupon code to use on their next order. Contacting through email is our PRIMARY means of communication. We prefer to have information in writing, especially if there is an adjustment to an order. If you provide us with a false email address, and we can't contact you, your order can potentially be delayed for an extended period of time. We do not sell our email lists. We also do NOT send our email newsletter to an email address that has not been approved by the customer.

To ensure our customers receive their products,
The Rhinestone Store only uses TRACKABLE shipping methods provided by the US Postal Service to ship our products. Whether the order ships free, first class mail or priority mail, we depend on the tracking information provided by USPS to confirm the delivery of packages to our customers. Many of our competitors do not provide trackable shipping on the least expensive or FREE shipping options. We are proud to say that we do!

All orders are processed and shipped in the order they are received, usually within 1 to 2 business days - Monday through Friday. We do NOT ship on weekends or holidays. If you need your order in a hurry, please contact us at 814-835-9449 (during regular business hours) to confirm if we are able to ship your order the same day. We will do our best to accommodate your needs.

We prefer to ship orders complete. If an item is out of stock, and expected in within two days, we will hold your order and ship it complete. If you DO NOT want us to hold your order for a couple days, please indicate that in the comments section when checking out.

UNDELIVERABLE PACKAGES: Customers are responsible for all fees to re-ship a packaged that was returned to our offices as "Undeliverable".
Packages are shipped to the address provided to us through our credit/debit card processing company - Paypal. We cannot alter those addresses so it is up to the customer to provide the correct shipping address for their order. If a package is returned to us, and the customer decides to cancel the order, a 15% re-stocking fee will apply to the order. The customer will be refunded the amount of their order, less the cost of shipping and the 15% re-stocking fee.

The shipping times listed below are estimates. Actual shipping time is dependent on your location in relation to ours, and the hours of operation of your local post office.

USA (Domestic) SHIPPING:

  • Most orders received by 1:00pm EST (on a regular business day) will be processed the same day.
  • FREE TRACKABLE SHIPPING on qualifying orders of $75 or more, shipped in the continental United States only (shipping time is 3 to 5 business days). Products that qualify will have a "blue truck" displayed with the product. ALL RHINESTONES qualify for FREE SHIPPING.
  • Orders that don't qualify for "Free Shipping" will have two trackable shipping options to choose from upon checkout: Priority Mail or Express Priority Mail.
  • Orders under $75 will be charged $4.99 for shipping and is TRACKABLE (shipping time is 3 to 5 business days).
  • Other available shipping options: USPS Priority Mail (2 to 3 business days) and USPS Express Priority Mail (1 to 3 business days).
INTERNATIONAL SHIPPING (Shipping outside the United States):
We use only trackable shipping methods to countries outside the United States.
We do our best to ensure you get your products so we have made the decision to only ship by methods that provide tracking.
  • Most orders received by 1:00pm EST (on a regular business day) will be processed the same day.
  • USPS PRIORITY EXPRESS MAIL: 7 to 21 days delivery (or more depending on your location)
  • USPS GLOBAL EXPRESS MAIL: 6 to 10 days delivery (depending on your location)
  • All duties and taxes are the customer’s responsibility.
  • Some packages may take several weeks to meet its destination due to the shipping method as well as customs procedures in your country.
  • WE WILL NOT SHIP TO THE FOLLOWING COUNTRIES: Afghanistan, Albania, Bosnia, Cuba, Dominica, Haiti, Indonesia, Iran, Iraq, Kiribati, Lebanon, Libya, Mongolia, Nepal, North Korea, Pitcairn Island, Tristan DaCunha, Turks & Caicos Islands, Tuvalu
  • There are times we must adjust the shipping fees due to circumstances out of our control (ie.: due to your location, the weight or value of your order, etc.). We will contact you if there are any adjustments to your shipping fees. All shipping fees must be paid before your package is shipped. If you owe additional shipping fees, we will issue a "Paypal" money request through your email account to complete the payment. Simply follow the prompts to complete the transaction.
  • If you refuse shipment for any reason, you will still be held liable for any costs incurred by The Rhinestone Store, including shipping fees.There is a 15% re-stocking fee for refused shipments.
  • The Rhinestone Store is not responsible for lost or damaged orders. You will be responsible to contact the shipping company regarding lost or damaged goods. The tracking number will help is finding lost orders.
SHIPPING TO AN ALTERNATE ADDRESS: We use Paypal as our SECURE credit card processing partner. They require that purchases be shipped to the address on the Credit Card's account. This is to protect the owner of the credit card and the merchant from fraudulent orders. If you want to ship to alternative address, you can either contact your credit card company and add the additional address to your account, or you can set up a Paypal account, using your credit card as the payment source. Paypal will allow you to add additional shipping address to your account. Then when you make a purchase, you can select which address you would like your merchandise shipped to. It's very easy and quick to set up, and we (the Rhinestone Store) use this system all the time very successfully.