Shipping Policy

The Rhinestone Store is located in Erie, Pennsylvania.

To ensure our customers receive their products securely, the Rhinestone Store only uses TRACKABLE shipping methods provided by the US Postal Service to ship orders. This includes our economical FREE SHIPPING option.

PROCESSING:
  • Orders are processed in the order they are received.
  • Orders are processed within 24 to 48 hours of our receipt of the order, Monday through Friday.
  • Shipping method does not speed up the processing of an order, only the time in transit.
  • Orders are processed during normal business hours. We do not ship on weekends, holidays or during vacations.
IN A HURRAY FOR YOUR ORDER?
Please call us at: 814-636-0696, during normal business hours for information on same day shipping. We do our best to meet the needs of our clients.

SHIPPING ORDERS COMPLETE
We prefer to ship orders complete. If an order is processed and an item is out of stock, but expected in within 1-3 days, we may hold your order till the items come back in stock, so we can ship it complete. If you DO NOT want us to hold your order, please indicate that in the comments section when checking out. If a product is out of stock, and will take longer than 3 days to be back in stock, the estimated ship date will be noted on the order in the customer's account.

UNDELIVERABLE PACKAGES
Customer are responsible for providing the Rhinestone Store with a valid address as well as a valid email address. If a package is returned to our offices as "Undeliverable", we will notify the customer, to acquire the correct address. The customer will receive a "money request" from the Rhinestone Store for any fees incured by the Rhinestone Store as well as the charge to send the package again. If the customer chooses to cancel the order, they will be charged a 15% re-stocking fee.

REFUSED SHIPMENTS

If a shipment is refused for any reason, the customer will be charged 15% re-stocking fee as well as any other fees incurred by the Rhinestone Store relating to the refusal.

SHIPPING OPTIONS
The shipping options below include estimated shipping times. The actual time it takes for a package to arrive at it's destination, depends on your location in relation to ours, and the hours of operation of the customer's local post office. Orders are shipped during normal business hours - Monday through Friday.

USA DOMESTIC SHIPPING

  • Most orders received by 1:00pm EST will be processed the same day.
  • STANDARD SHIPPING: Option for orders under $75. Trackable First Class Mail; estimated transit time - 3 to 7 days.
  • FREE SHIPPING: on qualifying orders of $75 or more, shipped in the USA. Products that qualify for free shipping will have a "blue truck" displayed with the product. All rhinestones qualify for free shipping, unless an item is added to the cart that does not qualify. Estimated transit time - 3 to 7 days - First Class Mail.
  • PRIORITY MAIL: Trackable shipping; estimated transit time - 2 to 3 days.
  • EXPRESS PRIORITY MAIL: Trackable shipping; estimated transit time - 1 to 3 days.
INTERNATIONAL SHIPPING
  • The Rhinestone Store only uses trackable shipping methods to ensure the customer's package arrives at it's destination. If it doesn't, the tracking allows for a means for the customer to locate the package.
  • USPS PRIORITY EXPRESS MAIL: Estimated transit time - 7 to 21 days. This is only an estimate, actual time is dependent on the location and delivery method in the country the package is being shipped to.
  • USPS GLOBAL EXPRESS MAIL (GXT): Estimated transit time - 6 to 10 days. Actual time is determined by the customer's location.
  • All duties and taxes are the responsibility of the customer.
  • Some packages may take several weeks to arrive at its destination due to the shipping method as well as customs procedures in the customers country.
  • WE WILL NOT SHIP TO THE FOLLOWING COUNTRIES: Afghanistan, Albania, Bosnia, Cuba, Cominica, Haiti, Indonesia, Iran, Iraq, Kiribati, Lebanon, Libya, Mongolia, Nepal, North Korea, Pitcaim Island, Tristan DaCunha, Turks & Caicos Islands, Tuvalu

NOTES
  • There are times we must adjust the shipping fees due to circumstances out of our control (ie.: due to your location, the weight, size or value of the order, etc.). The customer will be contacted in advance of shipping the order if there is an adjustment to the shipping costs. All shipping fees must be paid in full before any order is shipped.
  • The Rhinestone Store is not responsible for lost or damaged orders. It is the responsibility of the customer to contact the shipping company (US Postal Service) regarding lost or damaged goods. All packages are shipped with tracking which will assist in locating the package.

Please don't hesitate to contact us if you have any questions regarding our policy.
The Management of the Rhinestone Store