Shipping Policy

The Rhinestone Store is located in Erie, Pennsylvania.

To ensure our customers receive their products securely, the Rhinestone Store only uses TRACKABLE shipping methods provided by the US Postal Service to ship orders. This includes our economical FREE SHIPPING option.

PROCESSING
  • Orders are processed in the order they are received.
  • Order are processed during normal business hours: 9am to 5pm, Monday through Friday.
  • Orders are processed within 24 to 48 hours of our receipt of said order.
  • Shipping method does not speed up the processing of an order, only the time in transit.
  • We do not process or ship orders on weekends, holidays or during vacations.
IN A HURRAY FOR YOUR ORDER?
Please call us at: 814-636-0696, during normal business hours for information on same day shipping. We do our best to meet the needs of our clients.

SHIPPING ORDERS COMPLETE
We prefer to ship orders complete. If an order is processed and an item is out of stock, but expected in within 1-3 days, we may hold your order till the items come back in stock, so we can ship it complete. If you DO NOT want us to hold your order, please indicate that in the comments section when checking out. If a product is out of stock, and will take longer than 3 days to be back in stock, the estimated ship date will be noted on the order in the customer's account.

UNDELIVERABLE PACKAGES
Customer are responsible for providing the Rhinestone Store with a valid shipping address as well as a valid email address for communication. If a package is returned to our offices as "Undeliverable", we will notify the customer, to acquire the correct address. The customer will receive a "money request" from the Rhinestone Store for any fees incurred by the Rhinestone Store as well as the charge to send the package again. If the customer chooses to cancel the order, they will be charged a 15% re-stocking fee.

REFUSED SHIPMENTS

If a shipment is refused for any reason, the customer will be charged 15% re-stocking fee as well as any other fees incurred by the Rhinestone Store relating to the refusal.

LOST OR DAMAGED PACKAGES

We take great care to make sure the address on a package is what was provided by the customer, and package their order appropriatly for shipping. Unfortunately, things happen and packages may get damaged or lost in transit. The Rhinestone Store has no control over what happens to packages once they leave our offices. It is the customer's responsibility to file a claim with the US Postal Service if their packaged was lost or damaged in transit. Claims can be filed directly on the USPS website.

SHIPPING OPTIONS
The shipping options below include estimated shipping times. The actual time it takes for a package to arrive at it's destination is dependent on the following:
  • Your location in relation to ours.
  • The hours of operation of the customer's local post office.
  • If you live in a city or rural area.
  • Customer's choice of shipping method.
  • All shipping methods include tracking.

USA DOMESTIC SHIPPING

  • STANDARD SHIPPING: Option for orders under $75. USPS First Class Mail (with tracking); Estimated transit time - 3 to 7 days.
  • FREE SHIPPING: on qualifying orders of $75 or more, shipped in the USA. All rhinestones qualify for free shipping, unless an item is added to the cart that does not qualify. Shipping Method: USPS First Class Mail (with tracking); Estimated transit time - 3 to 7 days.
  • USPS PRIORITY MAIL: Tracking included; Estimated transit time - 2 to 3 days.
  • USPS PRIORITY MAIL EXPRESS: Tracking included; Estimated transit time - 1 to 3 days.

INSURANCE
There is always the risk of packages getting lost or damage when in transit. The Rhinestone Store does not include additional insurance when shipping packages. Customers have the option to purchase insurance to protect their package in the event it is lost or damaged. The following describes what insurance is included with the shipping method selected by the customer:
  • First Class Mail - none
  • Priority Mail - includes $50 of insurance
  • Priority Mail Express - includes $100 of insurance.
  • Customer's who wish to purchase additional insurance can do so by including that information in the comments box when checking out. We will send a "Money Request" to the customers email address to complete the payment for the additional insurance. The package will ship once payment has been confirmed.
  • All claims are the responsibility of the customer and can be processed directly on the USPS website.

INTERNATIONAL SHIPPING

  • Because of the issues with shipping outside the US, the Rhinestone Store has a limited list of countries that we ship to. We ship to: Canada, Australia, New Zealand, Wales, UK, and Ireland.
  • The Rhinestone Store only uses trackable shipping methods to ensure the customer's package arrives at it's destination. If it doesn't, the tracking allows for a means for the customer to locate the package.
  • USPS PRIORITY EXPRESS MAIL: Estimated transit time - 7 to 21 days. This is only an estimate, actual time is dependent on the location and delivery method in the country the package is being shipped to.
  • USPS GLOBAL EXPRESS MAIL (GXT): Estimated transit time - 6 to 10 days. Actual time is determined by the customer's location.
  • All duties and taxes are the responsibility of the customer.
  • Some packages may take several weeks to arrive at its destination due to the shipping method as well as customs procedures in the customers country.
  • We only ship COMPLETE orders outside the US. If an order has back ordered items on it, the order will be held until the items come back in stock, then shipped complete. If the customer wants to split the order into multiple shipments, they are responsible for all shipping fees.
  • PLEASE NOTE: There are times we must adjust the shipping fees due to circumstances out of our control (ie.: your location, the weight or size, or value of the order.). The customer will be contacted in advance of shipping the order if there is an adjustment to the shipping costs. All shipping fees are the responsibility of the customer.
  • INSURANCE: Insurance is available upon request. The customer is responsible for payment of insurance.
  • We do not offer free shipping outside the U.S.

NOTES

  • The transit times listed above are only estimates provided by the USPS website. Tracking is provided on all shipments so the customer can follow the progress of the shipping.
  • There are times we must adjust the shipping fees due to circumstances out of our control (ie.: due to your location, the weight, size or value of the order, etc.). The customer will be contacted in advance of shipping the order if there is an adjustment to the shipping costs. All shipping fees must be paid in full before any order is shipped.
  • The Rhinestone Store is not responsible for lost or damaged orders. It is the responsibility of the customer to contact the shipping company (US Postal Service) regarding lost or damaged goods. All packages are shipped with tracking which will assist in locating the package.

Please don't hesitate to contact us if you have any questions regarding our policy.
The Management of the Rhinestone Store