The Rhinestone Store is located in Erie, Pennsylvania, USA

To ensure our customers receive their products securely, the Rhinestone Store only uses TRACKABLE shipping methods provided by the US Postal Service to ship orders. This includes our economical FREE SHIPPING option.

SHIPPING NOTICE
Due to COVID, there may be delays in shipping and the receipt of packages. Once a package leaves our offices, we have no control over how it is handled while in transit. Customers are provided tracking numbers to follow the progress of their package and also to enable them to get help from the Post Office if needed. International packages ARE taking longer due to how COVID is being handled in other countries. If packages are taken longer than normal, we advise the customer take the tracking information to their local post office for assistance.

PROCESSING

• Due to the additional safety measure we have instituted in our offices, there may be slight delays in processing orders.
• Orders are processed in the order they are received.
• Order are processed during normal business hours: 9am to 5pm, Monday through Friday.
• Orders are processed within 24 to 48 hours of our receipt of said order.
• Shipping method does not speed up the processing of an order, only the time in transit.
• We do not process or ship orders on weekends, holidays or during vacations.
• To protect against fraudulent orders, all orders of $1,000 or more will be held for 24-48 hours before they are shipped .

SHIPPING ORDERS COMPLETE
We prefer to ship orders complete. If an order is processed and an item is out of stock, but expected in within 1-3 days, we may hold your order till the items come back in stock, so we can ship it complete. If you DO NOT want us to hold your order, please indicate that in the comments section when checking out. If a product is out of stock, and will take longer than 3 days to be back in stock, the order will ship minus that item and the estimated ship date will be noted on the order in the customer's account.

UNDELIVERABLE AND UNCLAIMED PACKAGES
Customers are responsible for providing the Rhinestone Store with a valid shipping address as well as a valid email address for communication. Customer will be notified if a package is returned to our offices as "Undeliverable" or "Unclaimed", via email, asking if they want the package shipped again. If so, the customer will receive a "Paypal money request" from the Rhinestone Store for any fees incurred by the Rhinestone Store as well as the charge to ship the package again. If the customer chooses to cancel the order, they will be charged a 15% re-stocking fee and any other fees incurred by the Rhinestone Store. Shipping fees are non-refundable and if the package originally shipped free, the customer will be charged a minimum of $4.99 for shipping/handling fees. After 30 days (from when the packaged was returned to the Rhinestone Store), no refund will be issued if there is no communication between the customer and the Rhinestone Store regarding the returned package.

REFUSED SHIPMENTS
If a shipment is refused for any reason, the customer will be charged 15% re-stocking fee as well as any other fees incurred by the Rhinestone Store relating to the refusal.

LOST OR DAMAGED PACKAGES
We take great care to make sure the address on a package is what was provided by the customer, and package their order appropriatly for shipping. Unfortunately, things happen and packages may get damaged or lost in transit. The Rhinestone Store has no control over what happens to packages once they leave our offices. It is the customer's responsibility to file a claim with the US Postal Service if their packaged was lost or damaged in transit. Claims can be filed directly on the USPS website.

• Watch a video on how to file a claim.
• File a claim here.

USA DOMESTIC SHIPPING
The shipping options below include estimated shipping times. The actual time it takes for a package to arrive at it's destination is dependent on the following:

• Your location in relation to ours.
• The hours of operation of the customer's local post office.
• If you live in a city or rural area.
• Customer's choice of shipping method.
• All shipping methods include tracking.

USA DOMESTIC SHIPPING SERVICES AND TIME

• STANDARD SHIPPING: Option for orders under $75. USPS First Class Mail (with tracking); Estimated transit time - 3 to 7 days.
  
• FREE SHIPPING: on qualifying orders of $75 or more, shipped in the USA. All rhinestones qualify for free shipping, unless an item is added to the cart that does not qualify. Shipping Method: USPS First Class Mail (with tracking); Estimated transit time - 3 to 7 days.
  
• USPS PRIORITY MAIL: Tracking included; Estimated transit time - 2 to 3 days.
• USPS PRIORITY MAIL EXPRESS: Tracking included; Estimated transit time - 1 to 3 days.

INSURANCE
There is always the risk of packages getting lost or damage when in transit. The Rhinestone Store does not include additional insurance when shipping packages. Customers (domestic and international) have the option to purchase insurance to protect their package in the event it is lost or damaged. The following describes what insurance is included with the shipping method selected by the customer:

• First Class Mail - none
• Priority Mail - includes $50 of insurance
• Priority Mail Express - includes $100 of insurance.
• Customer's who wish to purchase additional insurance can do so by including that information in the comments box when checking out. We will send a "Money Request" to the customers email address to complete the payment for the additional insurance. The package will ship once payment has been confirmed.
• All claims are the responsibility of the customer and can be processed directly on the USPS website.

INTERNATIONAL SHIPPING

• IMPORTANT NOTE: Once a package leaves the services of the US Postal Service, the package is then the responsibility of the countries postal delivery services.
• LOST OR DAMAGED PACKAGE: It is the customer's responsibility to contact their countries postal service to resolve the issue. The Rhinestone Store is not responsible for locating, replacing or refunding any packages that are lost or damaged.
• PAYMENT/SHIPPING ADDRESS: All packages are shipped to the billing address on the form of payment's account.
  
• COUNTRIES WE SHIP TO: Because of issues with shipping services outside the US, the Rhinestone Store has a limited list of countries we ship to. If you're country is not included upon checkout, please contact us for assistance.
  
• TRACKABLE SHIPPING: The Rhinestone Store only uses trackable shipping methods to ensure the customer's package arrives at it's destination. If it doesn't, the tracking allows for a means for the customer to locate the package
• SHIPPING ORDERS COMPLETE: We only ship international orders complete. If an order has items on back order, the order will be held until the items come back into stock, then shipped complete. The customer will be notified via email regarding the back ordered items and when to expect the order. Customers have the option to split the order and ship the in-stock items first, then the balance when they are back in stock. The customer is responsible for the additional shipping fees to split the order.
• All duties and taxes are the responsibility of the customer.
• We do not offer free shipping outside the US.
• All transit times are estimates.

INTERNATIONAL SHIPPING SERVICES AND TIME

• USPS PRIORITY MAIL INTERNATIONAL: Estimated transit time - 4 to 10 business days; tracking is included.
  
• USPS PRIORITY EXPRESS MAIL: Estimated transit time - 5 to 21 business days; tracking is included.
  
• USPS GLOBAL EXPRESS MAIL (GXG): Estimated transit time - 3 to 10 business days; tracking is included.
  
• SHIPPING FEE ADJUSTMENTS: There are times we must adjust the shipping fees due to circumstances out of our control (ie.: your location, the weight or size, or value of the order.). The customer will be contacted in advance of shipping the order if there is an adjustment to the shipping costs. All shipping fees are the responsibility of the customer.
• INSURANCE: Insurance is available upon request. Customers can note that they wish to purchase insurance in the "comments" box upon checkout or email us in advance of placing their order. The customer is responsible for payment of insurance.
  

The Rhinestone Store is not responsible for lost or damaged orders. It is the responsibility of the customer to contact the shipping company (US Postal Service) regarding lost or damaged goods. All packages are shipped with tracking which will assist in locating the package.

Orders received during times we are closed (weekends, holidays and vacations) may take additional time to process.

Please don't hesitate to contact us if you have any questions regarding our policy.
The Management of the Rhinestone Store