Returns

Please examine your entire order as soon as it arrives. We must be notified (by email) within 5 days of your receiving your order if there is a problem with the order. Please include in your email: Order number; Order date; problem with order. Once we are notified of the problem, you will be advised how to proceed. Issues with orders will not be addressed after the 5 days expire.

IMPORTANT NOTICE:
We must be provided with a VALID email address from our customers. There are times we need to contact the customer regarding their order and we prefer to communicate through email. We prefer to have information in writing, especially if there is an adjustment to an order. If you provide us with an inactive email address, and we can't contact you, your order can potentially be delayed for an extended period of time, or not processed at all. We do not sell our email lists. We also do NOT send our email newsletter to an email address that has not been approved by the customer.


ITEMS THAT DO NOT QUALIFY FOR RETURNS OR EXCHANGES:

  • Rhinestones/Jewels that are in small zip baggies. These are hand-counted and packaged by our staff.
  • Stretch Banding
  • Adhesives, Pick-up Sticks, Hotfix applicators, rhinestone settings, thread, needles, counting trays, tweezers, garment clasps, rhinestone color card
  • All other products, unless deemed defective or if there was a mistake on the part of the Rhinestone Store, are not eligible for returns or exchanges.

ITEMS THAT QUALIFY FOR RETURNS OR EXCHANGES:

  • Factory sealed rhinestone packages that have not been opened. Packaging and the rhinestones cannot be damaged or altered in any way and must be in re-saleable condition.

Refunds, partial or in full, will be issued via a charge-back credit to the credit or debit card originally used on the order.

All returns MUST BE PRE-APPROVED before they are shipped back to the Rhinestone Store. Orders returned without authorization will not receive FULL credit for the item. The Rhinestone Store reserves the right to reject any returns.

TO PROCESS A RETURN or EXCHANGE:
  • All communications regarding returns must be done through email.
  • Email the Rhinestone Store to explain the issue and to request a return or exchange,
  • If the request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.
  • Email us at: info@rhinestonestore.com

ADDITIONAL NOTES:
  • Returns or exchanges are not offered on the hand-counted rhinestones that we package in our offices because inferior products have been returned to us in place of our Swarovski products, and quantities have been altered. Primarily because of these issues, we feel it is in the best interest of our customers and our business to no longer accept returns/exchanges on these items.
  • Customer is responsible for all shipping fees for returned item, and the item sent back to you. Shipping fees are non-refundable unless there was an error by the Rhinestone Store.
  • The Rhinestone Store is not responsible for packages lost or misplaced by the US Postal Service, domestic or international.
  • The Rhinestone Store is not responsible for returns lost or damaged in transit. Please use a trackable carrier that can provide proof of delivery when returning any item. You will be responsible for the cost of shipping your return unless the error was made by the Rhinestone Store.
  • Depending on the value of your return, you may want to protect your return with insurance.
  • Upon the Rhinestone Store receiving your package, we will examine the items to be exchanged. If approved, a refund or exchange will be processed. We will email the customer indicating if the return was approved or not.
  • PRICING: The pricing of Swarovski products may change without notice, depending on the market. If you are making an exchange, please be aware there may be a price adjustment.
  • Upon checkout, each customer is required to "Agree" to our terms. We encourage all customers to read our TERMS to ensure there are no misunderstandings of what they are agreeing to.
  • The Rhinestone Store reserves the right to accept of reject any request for a return or exchange.
Our goal is 100% satisfaction from our customers. We do everything in our power to meet this goal.

Please feel free to contact us if you have any questions about our policies.