Returns

Please examine your entire order as soon as it arrives. We must be notified (by email) within 5 days of your receiving your order if there is a problem with the order. Once we are notified of the problem, you will be advised how to proceed. Issues with orders will not be addressed after the 5 days expire.

IMPORTANT NOTICE:
We must be provided with a VALID email address from our customers. There are times we need to contact the customer regarding their order or we may want to send them a "Thank You" coupon code to use on their next order. Contacting through email is our PRIMARY means of communication. We prefer to have information in writing, especially if there is an adjustment to an order. If you provide us with an inactive email address, and we can't contact you, your order can potentially be delayed for an extended period of time. We do not sell our email lists. We also do NOT send our email newsletter to an email address that has not been approved by the customer.


We strive to provide our customers with the highest quality products on the market. Because of the influx in inferior rhinestone products that have recently flooded the market, we no longer offer exchanges on Rhinestones that we hand count and place in zip baggies – simply because returns have been attempted with the Swarovski rhinestones being replaced for the inferior products. We will continue to accept returns and exchanges on FACTORY SEALED packages that have NOT been opened.

ITEMS THAT QUALIFY FOR RETURNS OR EXCHANGES: Factory sealed rhinestone packages that have not been opened. Packaging and the rhinestones cannot be damaged or altered in any way and must be in re-saleable condition. All other products, unless defective or if there was a mistake on the part of the Rhinestone Store, are not eligible for returns or exchanges.

Refunds, partial or in full, will be issued via a charge-back credit to the credit or debit card originally used on the order.

All returns MUST BE PRE-APPROVED before they are shipped back to the Rhinestone Store. Orders returned without authorization will not receive FULL credit for the item. The Rhinestone Store reserves the right to reject any returns.

TO PROCESS A RETURN or EXCHANGE:
  • Email the Rhinestone Store to receive your Return Authorization Number (RAN)
  • Carefully package the item(s) to be returned in a padded envelope or box with plenty of protective materials. In the event that the return is damaged in shipment, we will not accept the return or process the refund.
  • A copy of the original receipt MUST be included in the return package. If it's not included, the refund will not be processed as we cannot be sure who's order is being returned.
  • Please include a note with instructions and/or notes from your contact with our customer service, or email conversation on how the return is being processed.

Ship returns to:
The Rhinestone Store
2626 West 12th Street
Erie, PA 16505


Email us at: info@rhinestonestore.com
Phone: 814.835.9449

ADDITIONAL NOTES:
  • Customer is responsible for all shipping fees for returned item, and the item sent back to you. Shipping fees are non-refundable unless there was an error by the Rhinestone Store.
  • The Rhinestone Store is not responsible for packages lost or misplaced by the US Postal Service, domestic or international.
  • The Rhinestone Store is not responsible for returns lost or damaged in transit. Please use a trackable carrier that can provide proof of delivery when returning any item. You will be responsible for the cost of shipping your return unless the error was made by the Rhinestone Store.
  • Depending on the value of your return, you may want to protect your return with insurance.
  • Upon the Rhinestone Store receiving your package, we will examine the items to be exchanged. If approved, a refund or exchange will be processed.
  • OUR RECOMMENDATION: If you ordered the wrong item and need the correct item quickly, we recommend placing a new order for the correct item, then when we receive the item(s) being exchanged, and they pass our inspection, a refund will be issued against the original order. This is the quickest and easiest method to process an exchange.
  • If you choose to wait for your exchange to be processed, once we receive the item(s) being exchanged, the billing for the shipping of the exchanged items will be emailed to the customer (please note: even if you qualified for FREE shipping with your original order, your replacement item will NOT be shipped free unless it meets our criteria. The customer is responsible for the shipping charges for the replacement item. Once the shipping fee is paid, the replacement item(s) will be shipped.
  • PRICING: The pricing of Swarovski products may change without notice, depending on the market. If you are making an exchange, please be aware there may be a price adjustment.
Our goal is 100% satisfaction from our customers. We do everything in our power to meet this goal.

Please feel free to contact us if you have any questions about our policies.