Ordering Information

IMPORTANT NOTICE: We must be provided with a VALID email address from our customers. There are times we need to contact the customer regarding their order or we may want to send them a "Thank You" coupon code to use on their next order. Contacting through email is our PRIMARY means of communication. We prefer to have information in writing, especially if there is an adjustment to an order. If you provide us with a false email address, and we can't contact you, your order can potentially be delayed for an extended period of time. We do not sell our email lists. We also do NOT send our email newsletter to an email address that has not been approved by the customer.

PRICING:
All prices are in US Dollars.

PAYMENT: We accept payment from all major credit and debit cards. Payments are processed through our SECURE payment processor - PAYPAL. You do NOT need a Paypal account to complete the payment of your order.

PROCESSING:
  • Orders are processed within 24 to 48 hours of our receipt of the order. (excluding weekends, vacations and holidays). We process orders in the order they are received and make every effort to complete orders as quickly as possible.
  • We prefer to ship orders complete. If an item is out of stock, and expected in within two days, we will hold your order and ship it complete. If you DO NOT want us to hold your order, please indicate that in the comments section when checking out.
  • We must be notified within 5 days of your receiving your order, if there is a problem with it. If you return your order without authorization, your package will be "refused" by us, and returned to you.
  • If the customer provides us with the INCORRECT address, and/or the package is returned to us as "Undeliverable", the customer will be responsible for ALL FEES including the SHIPPING associated with the returned item. Even if the customer qualified for FREE SHIPPING. The customer will be charged for the first shipping attempt fees and to re-ship the item to them. If they cancel the order, they will be charged a 15% re-stocking/handling fee.
  • No orders are shipped on Saturday or Sunday or Holidays.

PHONE ORDERS: We will gladly take your order over the phone. Once we have all your information and the items you want to purchase, we will send you a "Request for Payment" to your email account to complete the payment part of the transaction. We are sorry, but we do not accept credit/debit card information over the phone. This is to protect the customer and the merchant from fraudulent orders. You can also make your payment with a check as well. Once the check clears the bank, your order will ship. This usually take 7 to 10 business days.

BACKORDERED ITEMS:
We strive to keep our products in stock and available for immediate shipment. Occasionally an item is out of stock and is on backorder. When this occurs, the item is shipped as soon as they come back into stock. Most items are back in stock within 3 to 7 business days. There are no additional shipping charges for backordered products. If you do not want to keep your items on backorder, please email or call us with instructions on how to proceed with your order. Backordered items are shipped USPS First Class Mail. If you want your backordered items ship by a quicker method, please email us and we will make those accommodations. Please note, there is a charge for the quicker shipping methods. Backordered items will only be held for 30 days. After that, the order will be cancelled and a credit will be issued to the customer's form of payment. Customer is then welcome to add those items to their next order.


SALES TAX:
Sales Tax is charged on orders in Pennsylvania.

SHIPPING TO AN ALTERNATE ADDRESS: We use Paypal as our SECURE credit card processing partner. They require that purchases be shipped to the address on the Credit Card's account (these addresses are confirmed by Paypal as legitimate). This policy protects both the owner of the credit card and the merchant from fraudulent orders. If we change the shipping address, we have no way to confirm if it's a legitimate address or not. If you want to ship to an alternative address, you can either contact your credit card company and add the additional address to your account so you can select it when completing your order; or set up a Paypal account, using your credit card as the funding source. Paypal will allow you to add multiple address to your account. Then when you make a purchase, you can select which address you would like your merchandise shipped to. It's very easy and quick to set up, and we (the Rhinestone Store) use this system all the time very successfully.

ORDER CONFIRMATION: After you submit your order, you will receive a computer-generated confirmation confirming we have received your order. Placing your order through our website is the quickest method of ordering products. Please feel free to contact us if you have any questions or need assistance in placing your order. You will find our contact information below or simply click on the "EMAIL US" link in the bottom navigation bar, or click "CONTACT US".

Thank you for your understanding of our policies.
The management of The Rhinestone Store


CONTACT US AT:
Email: info@rhinestonestore.com
Phone: 814-835-9449

HOURS:
Monday, Tuesday, Thursday, Friday: 11:00am to 5:30pm
Saturday:  10:00am to 4:00pm
Closed: Wednesday, Sunday

The store will be closed for the holidays:  Thursday, November 23; December 22 through January 1 - All ordered received during this time will be processed on the next business day.

PLEASE NOTE: The demand for our Swarovksi Rhinestones has grown! Our goal is to meet our customers needs as quickly as possible. Sometimes the increase in demand may cause shortages in our inventory. We recommend you plan ahead, and have an alternative color selected, in the event you are notified that the color you want is out of stock or no longer available. Our out-of-stock items are generally filled within 3 to 5 business days.