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Please know exactly what you want before placing your order.
No cash refunds
or returns.
We recommend purchasing
our color chart or small quanitites of stones before you place a
large order to ensure you get exactly what you're looking for. Once
your order is shipped, it is yours.
Once you receive your order confirmation,
please review it carefully. If you need to make a change, we must
be contacted within 24 hours of your order being placed. Once your
order leaves our shop, no returns or exchanges are excepted,
unless you purchased the Swarovski Factory Package. These packages
may be exchanged for another item of equal or greater value, as
long as the packages are still sealed. Once they are opened they
cannot be returned.
Customer is responsible for all shipping
fees for returned item, and the item sent back to you. Shipping
fees are non-refundable.
Returned items must be appropriately
packaged in a padded/bubble wrap envelope or box when returned to
prevent damage to the products. We will not accept damaged products
and you will not receive an exchange for damaged goods. It is important
to protect the products when shipping them.
All exchanges must be pre-approved
before shipped from the customer. You must contact us for approval
of all exchanges and receive a "Return Authorization"
number. This number must be printed on the outside of your package.
Exchanges are accepted only up to 7
days after item was purchased. We must be contacted within 3 days
of your receipt of the products. Please include a copy of your original
receipt with your exchange.
We no longer accept exchanges for non-factory
sealed packages due to inferior stones being replaced for our Swarovski
elements.
We are not responsible for packages
lost or misplaced by UPS or US Postal Service domestic or worldwide.
The Rhinetone Store is not responsible for returns lost or damaged
in transit so please use a traceable carrier that can provide proof
of delivery when returning any item. You will be responsible for
the cost of shipping your return unless the error was made by the
Rhinestonestore.
After receiving
authorization for your return or exchange, please ship to:
The Rhinestone Store
2626 West 12th Street
Erie, PA 16505
(814) 835-9449 |
